Delete Your Socratopia Account

How to request deletion

1. 1.Sign in to Socratopia, open Account → Account Overview, and choose Delete Account & Data at the bottom of the page. After you select the scope, we send a code to the registered email address. A controlled request is created only after verification; one tap never deletes data immediately.
2. 2.Alternatively, email support@socratopia.app from the email address registered to the account. Use the subject “Delete my Socratopia account” and include the registered email address in the message.
3. 3.If you cannot reach the account page, you can also ask through Communication → Contact & Feedback. We may require a limited ownership check. Never put an email verification code, profile PIN, payment-card number, or password in the feedback message.
4. 4.Verified requests are ordinarily completed within 30 days. We will confirm when processing is complete or explain any limited record that must be retained.

Delete selected data without deleting your account

1. 1.Where the product provides a delete control, you can delete an individual profile, lesson, note, journal, flashcard, post, comment, or other item directly without deleting the account.
2. 2.For other cloud data, contact us through Communication → Contact & Feedback while signed in, or email support@socratopia.app from the registered email address. Identify the specific data you want deleted and state that you want to keep the account.
3. 3.We will delete the eligible data you identify while keeping the account and remaining data active. The limited legal, transaction, security, backup, and anonymized-data exceptions below still apply.

Data covered by the request

• Account sign-in sessions, registered devices, cloud profiles, worlds, companions, lessons, progress, notes, journals, flashcards, group chat, pet data, and uploaded account images
• Cloud-synced settings, history versions, product-support conversations, and other account content that is not required for an unresolved security, payment, or legal matter
• Public forum content that you identify in the request will be deleted or de-identified where appropriate

Limited records that may be retained

• Transaction, refund, tax, accounting, anti-fraud, security, and dispute records for the period required by law or reasonably necessary to resolve a claim
• Short-lived disaster-recovery backups until they are overwritten through the normal backup rotation; they are not used to restore a deleted account except where legally required
• Aggregated or fully anonymized information that can no longer be connected to you

Before you request deletion

Export anything you want to keep first. Complete account deletion is irreversible after processing. Files that have always remained only on your device are under your control and must be removed from that device separately.